We are happy to sort out returns, exchanges and resolve any quality issues, please contact us as soon as you can. We love customer satisfaction.
365 day returns!
You’re most welcome to return an item for refund within 90 days from purchase.
Alternatively items can be returned up to a year from purchase and receive a store credit or exchange.
Returned items must be unwashed, unused and unworn items, in perfect condition including the packaging. Please ensure you carefully package items so they are received back in perfect, saleable condition.
Please note you will receive a store credit for sale items which have since been discontinued from our range.
Shipping is not refundable on returns.
Sorry we can’t accept change of mind returns where the item has been used.
Please note any underwear, bath or health products are not able to be returned.
Returning discontinued or sale items.
Sale or discontinued lines can still be returned for a store credit under our 365 day returns policy.
Faulty or damaged items:
Very occasionally a product may develop a manufacturers fault or arrive damaged. We will do everything we can to resolve this situation to your satisfaction, and often give you options to ensure you get the best outcome for you.
We will happily meet our obligations under the Consumer Guarantees Act if our products have been wrongly described, develop a fault or are not fit for the purpose described.
Please contact us with details of the fault including a photo if possible. Often this means we can send out your replacement before you return the faulty item, which means the problem is solved faster.
Sending an item back for exchange:
If you would like us to return for an exchange you will be responsible for the cost of shipping in both directions. However we are quite happy to cover the shipping cost from your loyalty points balance – just let us know on a note with your return.
Please include your details with your return! Preferably include your original packing slip.
Post back to our office: PO Box 853, Pukekohe, 2120.
Loyalty points and returns
If an item is returned, any loyalty points earned on that item at time of purchase will be debited from the purchaser’s loyalty points account. If a person returns an item and their current points balance is less than the points earned on the item returned, then the points balance will be returned to zero, and the dollar value of the loyalty points shortfall will be deducted from the refund or credit given for the returned item.
Please do not hesitate to contact us if you have any questions about your purchase, either by email or phone (021) 033 4804.